TotBet Privacy Policy

At TotBet, we are committed to protecting your personal data and respecting your privacy whenever you use our platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By registering an account and using our services, you agree to the practices described below.

Information We Collect

We collect several categories of information to provide, secure and improve our services. When you register with TotBet casino, we ask for basic identification details, and we may request additional documents during verification checks.

• We collect registration data such as your name, date of birth, email address and contact details
• We gather payment information, including the method used for deposits and withdrawals, which must be registered in your own name unless otherwise agreed
• We record your gaming activity, including deposits, wagers, bonus usage and loyalty points
• We log technical data such as your IP address, device identifiers and browser type to detect fraud and enforce our territorial restrictions
• We may collect verification documents, including identity and address proof, and we may request a verification phone call at our discretion

How We Use Your Information

We use your personal data for legitimate operational, legal and security purposes. Our TotBet platform relies on this information to run your account, process transactions and maintain compliance with our licence.

• We use your data to create and manage your TotBet login and account profile
• We process deposits and withdrawals, and we verify that payment methods belong to you
• We use your activity data to calculate loyalty rewards, cashback and bonus eligibility
• We monitor account access to prevent use from restricted territories, including attempts made through a VPN, proxy or similar tool
• We may contact you regarding promotions, account notices or verification requirements

Cookies and Tracking Technologies

We use cookies and similar technologies on tot-bet.com to recognise returning visitors, remember your language preference, and keep your session active while you browse our games. Cookies also help us understand how our TotBet casino online platform is used so that we can improve navigation and performance across desktop, mobile web and our downloadable app.

Sharing of Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share data with payment processors to complete deposits and withdrawals
• We may disclose information to regulatory authorities, including the licensing body governing our operations
• We share data with identity verification providers to confirm your age and identity
• We may disclose information where required by law, court order or to prevent fraud

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, accounting and regulatory obligations. Where you request account closure, we may retain certain records relating to transactions, verification and compliance even after closure.

Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse. Our TotBet team restricts access to personal data to staff who require it to perform their duties, such as processing withdrawals or conducting verification reviews. While we work to safeguard your data, no system is completely secure, and we encourage you to use a strong, unique password for your TotBet login.

Crypto Transactions and Device Matching

We require that cryptocurrency deposits and withdrawals be made from the same device and IP address used for registration. We collect this device and network information as part of our fraud prevention measures, and we do not exchange cryptocurrency to or from fiat currency on your behalf.

International Transfers and Restricted Territories

Our operations are based outside the markets we exclude, and we do not knowingly process data from residents of restricted countries, including the United States, United Kingdom, France and the Netherlands including overseas territories. If we determine that an account has been registered or accessed from a restricted territory, including through a VPN, proxy or similar tool, we may close the account, void winnings, and return deposits to the original payment method at our discretion.

Your Rights

Depending on applicable law, you may have rights regarding the personal data we hold about you. We aim to respond to legitimate requests in a timely manner.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to certain uses of your data, such as marketing communications
• You may contact our support team to exercise any of these rights

Marketing Communications

We may send you information about bonuses, promotions and loyalty rewards if you have opted in to receive such communications. You may withdraw your consent at any time by contacting us or adjusting your account preferences. We will continue to send you essential service-related messages, such as verification requests or withdrawal updates, regardless of marketing preferences.

Children's Privacy

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take steps to verify age during the registration and withdrawal process.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of TotBet after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you may reach us at [email protected]. Our team is available to assist with privacy-related questions, verification enquiries and general account support.